New Customer Heavy Equipment Tow Request

1. Your Request Is a Service Order

Submitting this form is a request for service and an agreement to pay for the work performed. Your job is confirmed once TowXperts accepts it by phone, text, or email. TowXperts may decline or reschedule a job if the equipment, location, or conditions are not what was described or cannot be handled safely.

2. Estimates vs. Final Price

The amount shown at booking is an estimate based on the information you provided and on the equipment being fully functional. Your final invoice is based on the actual work performed.

Flat-Rate Jobs. If your quote is marked "Flat Rate," that price applies as long as the equipment, pickup location, destination, and site conditions match what you told us. If they do not match, the job is billed hourly as described below. All flat-rate jobs include a 2-hour minimum.

Hourly Jobs. If your quote is hourly, or if the job becomes hourly because of changed conditions, you are billed:

• From the time our truck leaves our yard until it returns (portal to portal), at the quoted hourly rate.
• A minimum of 2 hours per truck on every job, billed in 30-minute increments after the minimum.
• Wait time, standby time, and delays caused by site access, paperwork, weather, or the equipment itself are billable time.

The hourly estimate is our best guess at how long the job will take. It is not a cap. If the job takes longer, you pay for the actual time.

3. Charges That May Be Added to Any Job

These are billed only when they apply, and we will tell you when we know they are needed:

• Additional trucks, operators, or ground crew required for the job.
• Winching, recovery, rigging, cribbing, or extraction if the equipment is stuck, off-road, disabled, on its side, or cannot be loaded normally.
• Loading or unloading equipment that does not run, roll, steer, or brake.
• Attachments, buckets, implements, or loose items moved with the equipment.
• Oversize or overweight permits, pilot or escort vehicles, and route restrictions.
• Tolls, fuel surcharge, and mileage outside the quoted route.
• After-hours, weekend, holiday, or emergency dispatch rates.
• Cleanup, fluid containment, or disposal caused by the equipment.
• Storage at our facility if the equipment cannot be delivered or released (billed per day).

4. Accuracy of Your Information

Pricing and equipment selection depend on what you tell us. You confirm that the make, model, weight, dimensions, condition (running or not), attachments, pickup location, destination, and site access are accurate to the best of your knowledge. If the job turns out to be different than described, TowXperts may adjust the price, switch the job to hourly billing, or stop work. You agree to pay for time and resources spent up to that point.

5. Site Access and Conditions

You are responsible for making sure our trucks have legal and safe access to the pickup and drop-off locations, including gate access, overhead clearance, and ground that can support a heavy truck and trailer. If our truck cannot reach the equipment, gets stuck, or must wait for access, that time and any recovery cost is billable to you.

6. Cancellations, No-Shows, and Dry Runs

• Cancel before a truck is dispatched: no charge.
• Cancel after a truck is dispatched: a $100 dispatch fee.
• Truck arrives and the job cannot be done for reasons on your end (equipment not ready, no access, wrong location, no one on site, equipment not as described): billed as a dry run at the 2-hour minimum plus any applicable charges.

7. Payment and Card Authorization

By submitting this form you authorize TowXperts to charge the payment method you provide for the estimated amount at booking and for the final invoice amount when the job is complete, including any adjustments and additional charges described in this agreement. You agree that the final charge may be higher or lower than the estimate.

If you have a question about your invoice, contact us at (413) 271-7322 or towxperts@gmail.com within 7 days and we will walk through it with you. You agree to contact us before disputing any charge with your card issuer. Charges for services actually performed under this agreement are valid and authorized, and you agree not to initiate a chargeback for them. If a charge is disputed and reversed, you remain responsible for the full amount plus any bank fees, collection costs, and reasonable attorney's fees. Unpaid balances accrue interest at 1.5% per month.

8. Ownership and Authority

You confirm that you own the equipment or have the authority of the owner (including any lender, lessor, or rental company) to have it moved. You are responsible for any claim that results from moving equipment you were not authorized to move.

9. Care of Your Equipment and Limits on Liability

We treat your equipment with care and secure it using industry-standard methods. Please understand the following:

• We are not responsible for damage that existed before pickup, or for wear that normally results from loading, securing, and transporting heavy equipment (such as marks from chains, straps, or ramps).
• We are not responsible for mechanical, hydraulic, electrical, or structural failures of the equipment itself, including fluid leaks, battery drain, tire or track damage on equipment that does not roll, or failures caused by the equipment's condition.
• We are not responsible for loose items, tools, attachments, or personal property left in or on the equipment.
• Any damage claim must be reported to us in writing within 48 hours of delivery, with photos. Please inspect the equipment at delivery before our driver leaves.
• Our total liability for any job is limited to the reasonable cost of repair or the equipment's fair market value, whichever is less, and in all cases to the limits of our cargo insurance. We are not liable for lost time, lost profits, rental costs, project delays, or other indirect losses.
• You are responsible for maintaining your own insurance on the equipment.

10. Hazards and Safety

You must tell us before pickup if the equipment contains fuel, hydraulic fluid, batteries, chemicals, or other hazardous materials beyond normal operating amounts, or if it has been in a fire, flood, or accident. Our operators may stop work at any time if they believe the job cannot be completed safely. Time spent up to that point is billable.

11. Timing

Pickup and delivery times are estimates. Traffic, weather, road restrictions, permit timing, and other jobs can affect arrival. We will keep you updated, but we do not guarantee specific arrival times and are not liable for delays.

12. Documentation

You agree that our operators may photograph and document the equipment and site before, during, and after the job. These records are used to confirm condition, work performed, and time on site.

13. General

This agreement is governed by Massachusetts law. Any dispute will be handled in the courts of Hampden County, Massachusetts. If any part of this agreement is found unenforceable, the rest still applies. Your electronic acceptance of this agreement has the same effect as a signed document. TowXperts may update these terms for future jobs; the version you accept at booking applies to that job.